MARS has various CLI commands to display it's current health status as well as to get the sysem log.
Often, when opening a case with Cisco TAC about an issue related to peformance or error messages on MARS, the support engineer will need the system logs and health status output from the MARS.
Collecting Status Information
This is a list of MARS status CLI commands TAC usually needs the output from:
- raidstatus (not on non-RAID models: 20R,20,25R,25)
Collecting System Logs
The complete system logs can be collected from MARS using the "pnlog mailto" CLI command.
This is the syntax for the "pnlog mailto" command: "pnlog mailto smtp_server sender email address recipient email addresss". You can use your own email address as both the sender and recepient email address.
You will receive 2 seperate emails containing the "Janus Log" and "Error Log"
Once you have collected the logs and status information , you can attach these to TAC case .
Problem: User have Cisco MARS server and has forgotten his password to access.
Unfortunately re-image of MARS is the only way if you have forgotten the password.
I am getting a vlan mismatch all though I have configured the native vlan on both interfaces as vlan 30 interface FastEthernet0/22switchport trunk native vlan 30switchport trunk allowed vlan 10,20,30switchport mode trunk This is the configuratio...
Hello, I apologize if this question has an obvious answer, only one of our clients uses a Cisco device so I'm not very familiar with the ins and outs of its operation beyond reloading the current configuration. They're getting a new phone system and ...
Which version of IOS patches this advisory?Cisco IOS XE Software for Catalyst 9000 Family Wireless Controllers CAPWAP Remote Code Execution Vulnerability I can't find any IOS XE version released around the date of the advisory. The newest versi...
Hi, I'm in the process to update to ISE 2.7 P5 (release date Sep 21th), but today (Oct 19th) ISE 2.7 P6 was released (so far ISE 2.7 Release Notes haven't been updated). Does anyone know anything about 2.7 P5 that I should be concerned...