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IBM QRadar pxGrid App Troubleshooting

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This guide helps in troubleshooting the IBM QRadar pxGrid App. It is assumed that the ISE pxGrid App has already been installed in QRadar. 

 

The official IBM QRadar pxGrid App How-to Guide is attached to this document but can also be found attached to the app

https://exchange.xforce.ibmcloud.com/hub/extension/6091fd93042043212fd2494fe97ff5b7

 

This guide covers the following:

  • Using an External CA Server for Issuing Certificates
  • Configuring QRadar and Cisco pxGrid Integration
  • Reviewing QRadar app logs
  • Ensure sessions are received by the Qradar pxGrid App

As a requirement Cisco Identity Services Engine (ISE 2.4) or higher is supported. QRadar 7.3.1 patch 7 is recommended supported.

If you are still experiencing issues, please send an email to the qradarpxgridappsupport@external.cisco.com