If the cache route stuck on yyy.yyy.yyy.yyy (SENAME002) while it is not assigned for the delivery service, that’s why the client will get 403 rejection when try to download the files.
As workaround, please remove device SENAME001 from the CDSM management, and add it back, this would trigger the cache route to be cleared and updated.
Afterwards we could see the cache route for content http://<OS Domain Name>/<directory>/<filename>.mp4 should be updated to be null, (please note the null is expected in this case because there is only 1 device was assigned to the delivery service)
Now from the clients side the delivery service should start to work fine.
As explained above in troubleshooting steps 3, the 403 was returned to the client’s request was because the clients' request went to device SENAME002 above while it was not assigned to the delivery service
Potential root cause for cache route stuck on SENAME002:
1, The device SENAME002 might be configured as one of the cache engine previously but the device was removed before it was un-offloaded, thus the cache route got stuck
2, There might be some unknown issue for the service router to handle in such situation
Upgrade to a later version of VDS-IS software, 3.3.1 b120 would be recommended
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