Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
on 04-22-202607:24 AM - edited on 04-22-202607:32 AM by Brooke Hammer
Attaching Services
How do I attach services to my Cisco products? You can attach services by reviewing your uncovered assets and selecting appropriate service options through Cisco or your partner. Use renew.cisco.com to view uncovered assets and request quotes for attaching services. You can submit requests for quotes directly on the platform, and partners will follow up with pricing and ordering details.
What options are available for attaching support coverage to uncovered assets? Options include purchasing new service contracts or subscriptions for uncovered assets, upgrading existing contracts, or adding services through Cisco Enterprise Agreements or other programs. You can view uncovered assets and available service levels on renew.cisco.com and submit requests for quotes.
How can I request a quote for attaching services? On renew.cisco.com, navigate to the relevant contract or subscription, and if a quote is not already generated, you will see a "Request Quote" button. Clicking this will prompt you to enter contact and partner information, then submit the request. You and your partner will receive an automatic email confirmation.
Accessing renew.cisco.com
How do I log in to renew.cisco.com? Use your Cisco Connection Online (CCO) ID to log in at renew.cisco.com. Ensure your CCO ID is associated with your current job and role to see the correct contract and subscription data.
What should I do if I see a message that my profile is not set up to access renew.cisco.com? This may indicate missing or incomplete data linked to your CCO ID. Try aligning your email and CCO ID, or update your company information. If issues persist, use the chat bot on the dashboard or contact Cisco support for assistance.
Why does the data on renew.cisco.com differ from the email notifications I receive? The email notifications may be sent to a different email address or linked to a different CCO ID than the one you use to log in. Aligning your notification email and CCO ID or updating your profile information can help synchronize the data.
How do I gain access to the dashboard? You must be a customer with a valid Cisco ID (CCO ID) assigned at the proper access level.
If you already have a valid CCO ID but see an incorrect screen when attempting to log in, explore the additional information below.
How do I reset my password for renew.cisco.com? When you navigate to renew.cisco.com, you'll be prompted to log in. Enter your CCO ID, then hit "Next." Select "Forgot password?" and follow the provided instructions. You should receive an email with directions for resetting your password. You can then log in using your updated credentials. If you do not receive the password reset email, it's possible you do not have a CCO ID. View the "How do I gain access to the dashboard?" section above to learn more.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
