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Cisco DNAC managing email alerts to suppress user connected interface

ethooda
Level 1
Level 1

We are getting thousands of email alerts from DNAC in a day. Is there a way to suppress user connected interface up down alerts. This is getting mixed up with actual device connected interface up down alerts. 

2 Replies 2

vdhanwan
Cisco Employee
Cisco Employee

Yes it's possible to suppress alerts , But there are few points to consider here:
1. What is DNAC Version? [ as workflow changes from 2.3.x onwards]
2. Is there Service Now integration and notifications are send from tool or without SNOW , notifications getting sent directly from DNAC ?
3. The settings can be changes from Tools>Platform>Developer Toolkit> Event Notifications. Link: https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center-platform/2-2-3-0/user_guide/b_dnac_platform_ug_2_2_3/b_dnac_platform_ug_2_1_1_chapter_0101.html#id_118736 where while following workflow you can exclude particular event .