APIC Service Contract

[navidn]

Hi there,

We have faced with Fault F1529- Storage unit / on Node 1 mounted at / is 92% full on APIC cluster with 3 APIC-SERVER-M1.

As per recommends (in google search) we need to execute below commands in order to free up some spaces:

aci-apic01# cd /

aci-apic01# > MegaSAS.log 

After execution we received below error :   

zsh: permission denied: MegaSAS.log

We assume we need to login as root user for APIC, but appearantly it will only be provided by TAC.

I just want to make sure which service contract I need to purchase to get proper service and root token from TAC. is below part number what I needed? or not ?

"CON-SSC4P-APICM1"

"CON-SSSNT-APICM1"

I would be really appreciated if someone can guide me through.

[Sergiu.Daniluk]

What you have to do is, first verify if the SN of the APIC is covered by the support contract: https://cway.cisco.com/sncheck/

If the device is under support, you can open a new case directly by providing the SN: https://mycase.cloudapps.cisco.com/case

Stay safe,

Sergiu

[navidn]

thanks for your help,

As I checked on that website there is no service contract available for my APICs serial numbers, how should I purchase the right and relevant service contract for these clustered APICs?

regards,

Navid

[Sergiu.Daniluk]

Contact your local Cisco representatives, and they can help you with it.

If you do not have any, you can request for assistance online: https://www.cisco.com/c/en/us/about/contact-cisco.html/technical-support

Use the "Request a Quote or Buy Products or Services"

Stay safe,

Sergiu