no more emails send from Fabric Manager

[ivybeccukbc]

Hello,

We have two Fabric Manager Servers, both of them don't send email alerts to EMC² anymore.

Server.properties are OK. (didn't change)

Telnet to our mail servers with port 25 is OK from both fabric managers.

FM version is 4.2(1b) and 4.2(7b)

When I create a test trap:     test pfm snmp test-trap powersupply    the trap appears in events on both fabric managers but no mail is send accordingly

Our network people made the following observation:

At EMC² Powerlink a Service Request was made: 39369684 (22 February 2011)

What goes wrong here?

Ivy

[User_4444_2]

When we had this issue, it was the SMTP name and the DNS servers IP Address had changed. What error do you get when you do a test from FM for Call Home?

[dynamoxxx · Accepted solution]

see if this document helps, this is specifically for switches purchased from EMC with EMC support

[ivybeccukbc]

Hello Dynamoxxx,

Thanks to the document you posted I observed no XML files in the logs when an test event is created!

I am now persuing why there are no XML files...

Thank you for your help,

Ivy

[ivybeccukbc]

Hello,
After searching for many weeks the emailalert@emc.com mailing problem is solved!
The problem was in the server.properties file
No longer XML files were produced to email.
There was a reference to a XML folder in stead of logs folder!

pdf document received via Cisco support forum: https://supportforums.cisco.com/thread/2075977?tstart=0

Cisco knows the problem (Kris Vandecruys). (there is a known case).

Fabric Manager sa005265 (CCM) mails now to emailalert@emc.com
Fabric Manager sa005266 (CCL) mails now to cms.storage@kbc.be

EMC² Powerlink Service Request 39369684 can be closed.
Rgds,
Ivy