Redundancy state: No present

jrodrigval · ‎02-08-2017

Hi all,

After a planned power outage our mds 9513 started with one of the supervisor module (module 8) like this:

Mod Ports Module-Type Model Status
--- ----- ----------------------------------- ------------------ ----------
1 24 1/2/4 Gbps FC Module DS-X9124 ok
2 24 1/2/4 Gbps FC Module DS-X9124 ok
3 48 1/2/4 Gbps FC Module DS-X9148 ok
4 48 1/2/4 Gbps FC Module DS-X9148 ok
5 48 1/2/4 Gbps FC Module DS-X9148 ok
6 48 1/2/4 Gbps FC Module DS-X9148 ok
7 0 Supervisor/Fabric-2 DS-X9530-SF2-K9 active *
8 0 Supervisor/Fabric-2 powered-up
9 48 1/2/4 Gbps FC Module DS-X9148 ok
10 24 1/2/4 Gbps FC Module DS-X9124 ok
11 24 1/2/4 Gbps FC Module DS-X9124 ok

And constantly we have this events:

.....

2017 Feb 8 14:29:42 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 14:29:42 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 14:39:43 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 14:39:43 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 14:49:44 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 14:49:44 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 14:59:44 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 14:59:44 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 15:09:45 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 15:09:45 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 15:19:45 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 15:19:45 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 15:29:46 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 15:29:46 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 15:39:47 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 15:39:47 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 15:49:47 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 15:49:47 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE
2017 Feb 8 15:59:48 CNA252040RSAN %SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.
2017 Feb 8 15:59:48 CNA252040RSAN %CALLHOME-2-EVENT: SUP_FAILURE

........

We thought that maybe it was a problem in the supervisor module and our hardware service replace it but we continues with the same problem.

Also if I launch this:

CNA252040RSAN# show system redundancy status

Redundancy mode
---------------
administrative: HA
operational: None

This supervisor (sup-1)
-----------------------
Redundancy state: Active
Supervisor state: Active
Internal state: Active with no standby

Other supervisor (sup-2)
------------------------
Redundancy state: Not present

or this:

CNA252040RSAN# attach module 8
module 8 is not present

Please, somebody knows what happens?

What could we do?

Walter Dey · ‎02-09-2017

Could it be

Standby sup stuck in powered-up: fcns failed to store its snapshot

CSCuc85584

Description

Symptom:
Standby supervisor remains in powered-up status and fails to reach standby status. show logging logfilecontains the following messages:

%SYSMGR-2-GSYNC_SNAPSHOT_SRVFAILED: Service "fcns" on active supervisor failed to store its snapshot (error-id 0x80480018).
%SYSMGR-2-STANDBY_BOOT_FAILED: Standby supervisor failed to boot up.

Conditions:
This issue only occurs if the standby supervisor has rebooted more than 200 times since active supervisor became active.

Workaround:
Contact Cisco TAC to workaround this issue.

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Details

Last Modified:

Jan 18,2017

Status:

Fixed

Severity:

3 Moderate

Product:

(1)

Cisco MDS 9000 Series Multilayer Switches

Support Cases:

53

Known Affected Releases:

(1)

5.2(2d)

Known Fixed Releases:

(16)

5.2(8)

5.2(8)S24

5.2(9.39)S0

6.2(1)S37

6.2(1.50)S0

7.0(0)ZD(0.53)

7.0(0)ZD(0.55)

7.0(0.7)

7.0(3)IFC2(1)

7.0(3)IFC2(1.2)

7.0(3)IFC3(1)

7.0(3)IFC3(1.2)

7.0(3)IFD1(0.1)

7.0(3)IFD1(1)

7.0(3)ITI2(1)

7.0(3)ITI2(1.60)

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Community Discussion on CSCuc85584 - Cisco Support Community

jrodrigval · ‎02-26-2017

Hi,

Thanks for your help.

Finally after a couple of module supervisor replacement all is working well.

We think the first replace spare part was DOA.

Again, Thanks for your help.