Support for EOS/EOL Products

[ilana_ilana]

Gents,

Need quick advise for following query:

We have Cisco MDS DS-X9148 Module with valid support contract. From Cisco Documentation this module is EOL/EOS.

Unfortunately today the device has gone faulty and we are not able to recover it.

How to get support from Cisco ? Can we open TAC or can we claim RMA for this module ?

Regards,

[Walter Dey · Accepted solution]

According to

http://www.cisco.com/c/en/us/products/collateral/interfaces-modules/storage-networking-modules/end_of_life_notice_c51-551994.html

Last Date of Support: HW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

February 28, 2015