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Can I include Comments and History in ServiceLink messages? newScale supports both User Comments (enterable by the users whenever they work on a service form) and System History (automatically logged whenever a service request is worked on.) User ...
How do escalations work?Escalations are based on the time elapsed from the due date of the task. A calendar is used to initially compute the due date for an authorization or delivery plan task. Once a due date is passed, the Escalation Manager setti...
Alan -I wouldn't be concerned about the "missing" JavaScript files. They were required in previous versions of the software, but have not been used since newScale 2008.1. Some versions of the Catalog Libraries included references to these JavaScrip...
No. If it's a standard adapter and you made some changes to its properties (possible but not usually recommended), you would need to re-enter the properties in the target environment. If it's a custom adapter, use the same procedure you used to inst...
CatalogDeployer doesn't migrate agents. It's a known omission. You need to manually create the agent in the target site. Please enter an enhancement request to get this capability.
This is a "feature" that was fixed in subsequent releases. (Previously ReqCustomerID and ReqInitiatorID were only populated in the ordering moment.) Workaround is to check the (previously stored) values of the PersonId in the ReqBy and ReqFor diction...
As David suggests, this needs to be addressed at the service design level. Multi-select fields are problematic both for reporting and for ServiceLink. However, the display, especially in a horizontally oriented checklist, provides a very nice UI. If ...
