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Best practices when making service requestsWe've been working on moving our old services that were built with an different service request tool into RequestCenter and were wondering if anyone had any thoughts about best standards or practices for the...
Looking for some feedback....We are curerntly looking at gathering some feedback about moving forward to either Service Pack 6 or Service Pack7 from 2008.3. Unfortuately, we need to move quickly so we probably won't be able to wait for the much anti...
When a service cannot be canceled, there is some text that says "Significant costs have been incurred in the delivery of one or more services in this requisition.It is no longer possible to cancel this requisition."We'd like to remove the reference t...
Showing the description of a category on hoverIn our service catalog, we sometimes have a larger number of categories that need to be presented to the customer. In order to increase the number of categories that can be viewed at a single time, we th...
We have configured a service link adapter to create external tasks in a different software package. When the work is assigned out to the external system, we set the due date of the external task to match the due date of the task in RequestCenter. I...
I had some trouble using a parameter Inbound SQL field of the adapter as well and I wondered if you could even use a parameter in that location. I know that you can use parameters in the InboundFailureSQl and InboundSuccessSQL but those parameters a...
Thanks for the comments and the book suggestion.We've been placing the customer information at the top because wanted the customer to review the information before subbmitng the form. Our LDAP data is somewhat spotty and we want to make sure we have...
We had a similar problem with our integration to HP Service Desk. Whenever a service call was generated in Service Desk, the dates and times where 5 hours ahead of the real time. We found that when RequestCenter creates the outbound XML, the dates ...
I had the same problem. in 2008.3, if you create a rule that sets a person field to null, the person field does not actually null when the rule is activated. In an earlier thread, someone suggested using javascript as a work around but since this i...
