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Changing the text that is displayed when a service cannot be canceled

Tim Schmitt
Level 1
Level 1

When a service cannot be canceled, there is some text that says "Significant costs have been incurred in the delivery of one or more services in this requisition.
It is no longer possible to cancel this requisition."

We'd like to remove the reference to significant costs because our company is not in the chargeback model of providing services for most of the things we do.  I looked around in the admin console and did not see anywhere the message could be confgiured so I assume that the message is somewhere in the code of the application.  Is there any easy way to make the change that won't violate our support agreement?

 

2 Replies 2

Hi Tim,

I believe this tech note will provide you with the instructions you need.

Ha!   We did the same thing some time ago :)     Let me know if you need help with this.

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