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Hello, try updating the End User in CUCM for the agent/user reporting the issue. Find the user in End User, then click on the Edit Credential button to the right of the PIN, near the top of the page. There, uncheck "User Must Change at Next Login" ...
Hello, the Jabber user would need to add a phone number to their profile. Click the Menu cog in the upper right of the main Jabber window, then File > Edit my profile... As long as a Work, Mobile, or Home number is entered, the icon will then appea...
