Hi, I'm having problems with the Fax to email on UC540. The fax comes through as a wave file instead of a TIFF. I have simply created a floating extension and call forward to voicemail. The floating extension is the fax number. Created a DID for the fax number, setup a mailbox and enable email notification for fax, enabled fax to email, enabled UM and added a fax mailbox. By creating a floating extension and call forward to voicemail, is that the correct way of setting this up? Also, I have found out that when I do a refresh in the mail box settings under Fax to email the mail box has disappeared. Any ideas anyone? ... View more

Hi, Does Cisco Call Connector work on Windows 8? We have a customer running Windows 8 and they have encountered the following error when they tried to install it. Thanks Raymond ... View more

Hi, I have a UC540 installed with 12 spa509g handsets. The customer wants to know if dual ringing can be turned off on the SPa509g handsets. The customer wants to give the caller a busy signal or voicemail when there is a second caller. Kind Regards Ray ... View more

Hi, Our sales rep has sold a UC540W-BRI-K9 to a customer but the customer doesn't have any BRI connections, they use PSTN lines. The issue is that they have 7 PSTN lines. We can purchase a 4 port FXO interface card but it's not enough to connect all the PSTN lines because the UC540 has only one expansion port.. I guess the only option is to purchase a gateway device to allow the additional FXO. My question is, which media Gateway is supported on the UC540 via CCA programming? I know that SPA8800 is supported on the UC540 with the new software pack but it's only for the FXS ports. Are there any other devices? Regards Raymond ... View more

Hi Again, I'm installing my 3rd Cisco UC540. This time the salesman has sold a UC540 with SPA509g. This setup will be installed in a multisite setup, where the main site will have the UC540, PoE switch and SPA509g. The remote sites will have only SPA509 handsets with power packs. The customer has a WAN setup and it's not VPN tunneling, it's straight WAN. The main site will have the standard setup where VLAN 1 is data and VLAN 100 is voice. VLAN 1 will have a DHCP from a Windows server (172.16.1.x) and the UC540 DHCP will handle VLAN 100 (10.1.1.x). However the remote sites will not have a VLAN setup. The remote sites has basically 1 or 2 users. So traffic is minimal. To get the remote phones to connect back to the main site do I simply setup some static routing on the remote router for the following IP addresses 10.1.1.x, 10.1.10.1 (CUE)? Or I need to do more things? The remote phones will get local IP address from the remote routers (172.16.2.x) and the second remote site has 172.16.3.x. Any assistance is much appreiciated. Kind Regards Raymond ... View more

Hi, I have a problem with AA on UC560. Here is the problem, I created a AA by using CCA3.2. Enter "AA Extension" of 911 Selected "aa_sbcs_v03.aef". Language "system US English" and added the following options 1 = Extension 973 2 = Call other number 910 (B-ACD) 3 = Call Blast 512 saved and applied settings. Now if I ring AA extension 911 it plays something different to what I have set up. When I did a refresh in the auto attendant setup, the settings that I have made has gone. It has been replaced with the following: I have tried creating Auto Attendant 2 and it's the same result as above. The system has been upgraded to Any ideas? Kind Regards Raymond ... View more

Hi, I have a problem with AA on UC560. Here is the problem, I created a AA by using CCA3.2. Enter "AA Extension" of 911 Selected "aa_sbcs_v03.aef". Language "system US English" and added the following options 1 = Extension 973 2 = Call other number 910 (B-ACD) 3 = Call Blast 512 saved and applied settings. Now if I ring AA extension 911 it plays something different to what I have set up. When I did a refresh in the auto attendant setup, the settings that I have made has gone. It has been replaced with the following: I have tried creating Auto Attendant 2 and it's the same result as above. The system has been upgraded to Any ideas? Kind Regards Raymond ... View more

Hi, I'm doing my first UC560 install. I'm wondering if the UC560 is capable of night switching via night service? I've gone through the settings on CCA and I can't find any connection for Basic ACD and night service. Regards Raymond ... View more