Hi Douglas, As Wayne suggested earlier, please raise this with your Cisco rep and ask the question through them. Feel free to reference this thread. It's another great use case....seems obvious to us support technicians, but not to Cisco....yet. Chee...

Hi Cisco forum people, As Wayne suggested, I followed this through with our rep. His response is copied below:"New features are presented, discussed and voted on. To date only a couple of customers globally have requested this same feature. This mean...

Thanks Wayne. We have done as you suggested and our rep says he is following through to check progress. Regards,John

Hi, Just to update this: I escalated this through the correct channels and was informed it was added as a feature request. That was in May 2020  Is there anyway I can:1. check that it actually was logged2. check the progress of it3. and if it's stall...

Agree to a degree. However, when performing AV remote support, the customer will often be describing a situation that the Service Desk won't comprehend due to not knowing what buttons are seen in the room, or that are being pressed.  Speed of the sup...