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kpalinka
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12-16-2016
08-18-2017
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Inbound ACD, Transfer-in
12-16-2016
What does Inbound ACD, Transfer-in mean in Unified Intelligence Center? I see it on my reports and am wondering what the definition is and how it differs from Inbound ACD calls (I know, simple question but I can't find the answer!)
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12-16-2016
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08-18-2017
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