About cecil.dsouza

cecil.dsouza · 05-23-2012

Has anyone experienced an issue in UCCE 7.2, where the calls answered does not seem to be reporting correctly? In this case we are seeing that the calls answered figure, is less than the call handled. The Handled figure seems to be correct when you ...

cecil.dsouza · 05-23-2012

No. The figures telly with what in the Call Typ Half Hour table. So not a Webview issue. We have no Outbound or EM or EIM. The call type report is reporting at a call type just before it quues to skill so no IVR involved either

cecil.dsouza · 05-23-2012

Thanks for the response. We are looking at entire day. Would expect a small disparity over the midnight period, but that is not the case here. The logic is that a call will appear as answered first, before it is handled. We are seeing the call correc...

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UCCE 7.2.X - Calls Answered and Calls Handled

UCCE 7.2.X - Calls Answered and Calls Handled

UCCE 7.2.X - Calls Answered and Calls Handled