Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Is there a list somewhere of the possible Appearance codes and what they mean? I've tried looking at the documentation, but I don't see anywhere that they're labelled.
Is there a list somewhere of the possible "Appearance" codes and what they mean? I'm not seeing it in the documentation, but I'd be happy to be informed that I'm just bad at searching.
Hello - I have developed an integration with XSI which can monitor multiple users and see the call events on their lines. The remaining sticking point is that we'd like to know where a call ultimately ended up if nobody answers it. Subscribing to u...
Are you looking for ACD status (signed in, signed out, available, unavailable, etc.; used in a call center environment), hook status (on-hook/off-hook; basically just a busy lamp like on regular desk phones), or detailed call info (receiving calls, p...
