Customer hangup the phone, but Agents desktop still display the "talk" state. From the agent's phone can here the engaged tone¡£This is a occurrent phenomena.I want konw WHY?? Is this a bug in IPCC???My system: ICM 4.6.2+sr2 , call manager3.3+spc, I...

now, i have one 7835(ipivr2.2+ call manager 3.1), one icm 4.6.1 server. i want make them RUN, anybody give me some step by step guide make me run them correctly???? I never INSTALL such IPCC system ,I need help.thankx allmy address: wujindong@bri...