I built a new Skill in Finesse, assigned the Resources and they are able to take calls. They are not able to see the calls in their Agent CSQ Statistics Report window.
I have three agents assigned to that CSQ. I placed three calls and placed each one on hold when they answered. Then I placed a fourth call. I received the message that all agents are currently assisting other callers. I checked with the agents and th...
Hey Sean - I have verified that everything is set up the way it should (Just like your example above). I have even had them completely log out and reboot their machine. This is just a new CSQ that I've added to an existing Team. The CSQ is in the Ass...
