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Hi everyone!
We are using the Cisco Support API to help some customers generate new opportunities.
We have been experiencing some difficulties with the GET Product Information by Serial Number(s) API.
Some serial numbers, when searched, do not ret...
I recently noticed that the EoX API stopped working, returning the message "forbidden". I have used this feature for the past few years without any problems.
All other features of the support API runs without issues.
I ran tests through Postman, an...
Hello! We did an upload on 03/29 and we are missing around 400 SN in SNTC Portal. Could you please check why its not been proccessing on the Cisco backend? Should I enable any feature locally on the collector? We did a manually upload (file import) a...
Hello All,
I have faced some problems recently, and today I discovered that there is no free disk space on my collector.
I'm not an expert on Linux, and would like your help.
Follows the print:
[root@localhost ~]# df -hFilesystem ...
I received an email from Cisco. They're having issues with the EoX API.
"The EOX API is currently experiencing some technical issues, and the API Team is working to resolve them. I have included the API Team in this email for further update."
Hi Suchita! As you can see in the attachment "01 - CSPC_Equipment Data.png", the data was collected successfully (image edited by me to hide the serial numbers and other data).
Hi Suchita! I'm a NAP IT employee and I can help to explain. We can view all serial numbers in CSPC, but none are visible on the SNTC portal. I have attached some images that show you the step by step problem since uploading the data.
