mhermosa
Level 1
Level 1
Member since ‎05-06-2021
‎05-11-2021

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Hello,New to Cisco.  Would like to know from an Agent Proficiency, is 1 the highest and 10 the lowest? or the other way around? Also, is it based on the longest call? Hopefully someone can help me. Thank you!!
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Member Since ‎05-06-2021 09:44 AM
Date Last Visited ‎05-11-2021 11:30 AM
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