About bigpa

bigpa · 08-11-2021

Hi Everyone, I am trying to implement the Callback script for my agents using the BaseLine Advanced Queuing files from the script repository. I am running UCCX 11.6. I have been able to customize and incorporate that into my own scripts and it works....

bigpa · 08-16-2021

I spent a bit more time on this and the problem was indeed with the UCCX script. The error was in the way that session information was passed between the main script and the script that is ran to hold the call for a callback. I found the below link...

bigpa · 08-13-2021

Hi Denise,Thank you very much for your quick reply and your time! It's greatly appreciated. I have seen a lot of your posts in this forum and have learned a lot from them. I will look into what you said this weekend, starting tonight, and reply back ...

Member Since	‎08-11-2021 09:03 AM
Date Last Visited	‎08-18-2021 12:04 AM
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Callback w/ Call History - Unable to Identify Caller ID, Only CTI Port

Re: Callback w/ Call History - Unable to Identify Caller ID, Only CTI

Re: Callback w/ Call History - Unable to Identify Caller ID, Only CTI