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Hi,Up until yesterday the after hours voicemail box for our helpdesk was setup so that a user could call in and leave a message, or if the message was critical then press #2 and an alert would be sent to a pager for the oncall person.Today that doesn...
Hi - My group is preparing to upgrade Unity to 4.0(4) at one of our locations. The intial install & config was done by a vendor and none of the guys at that site know what the sa password was set to.Would there be any ill effects, or considerations, ...
After patching from 3.2(3) to 3.2 (3)sr3 7940 & 7960 phones freeze when the "Messages" button is pressed. There is also HTML code visible on the phone display. after 20 to 30 seconds the phone "acts" as though it's going to reboot. But it just hangs....
Our ICD was originally configured by a vendor and there are some modifications that are needed, to include additional holiday dates on which the queues need to be closed. Alas... I can't find the parameters for Holiday dates. They aren't defined in a...
Hi Lindborg, we got this resolved and you were heading in the right direction with your reply. The problem was that I didn't do the original setup, so I had no idea what had been done. Turns out it was just a matter of setting the message to allow Ur...
Hi sbilgi,Thanks for the reply. Turns out that one of our vendors (on intial) setup assigned a URL of http://{CM IP address}/{voicemail DN}to the URL messages setting in the service parameters. But apparently the system didn't have a problem with tha...
Hi & thanks for your reply. I think you're right on the money. I spoke with a Cisco ICD rep who did some mod's for us and he said the same thing. I can find no reference to it in the .aef files (there are about 6 for the various queues) but what look...
