Folks,Can I have more information display under Agent Desktop, File-->View-->ACD Statistics? Currently I am using ICD 3.0.2A Standard, and it only shows me under "Skills" tab: No. of contacts waiting and oldest call in queue. I am looking to display ...

Hi,I have a requirement where I need to dial multiple extensions when someone calls-in to say a route-point. This is like talking to mutiple people by just dialing a single number. I was wondering if I can use "place call" step to call multiple exten...