HI @harishmamidala , We currently dont pass the call duration and call cause code as part of the variables. We generally recommend customers to use export logs for this information. Can i ask why you are not leveraging the Export logs to move that in...

Hi @collin , Interrupt audio on user input is always enabled when using APIs, so you don't need to include 'bargin'. This applies only when using the 'Play' action with DTMF input collection in the following APIs. Here is the link to API https://deve...

Hi @rwacabhu , You will need to request enabling of voice channel for your existing tenant via the A2Q process. Refer this document for more info: https://salesconnect.cisco.com/sc/s/simple-media?vtui__mediaId=a1m8c00000qPhp6AAC  

Hi, You must respond to the 'Answered' event with a 200 OK status and the'PATCH' action.  Here are the list of actions and also the payloads - https://developers.webexconnect.io/reference/voice-api-sdk