Hello people, I would like to ask your assistance about the chat configuration in Webex Connect Standalone. Does anyone know where the chat widget is deployed and configured? Let me clarify what I mean. In a standard Webex Contact Center tenant, we ...
Forum Posts
Due to the soft node limitation recommended by the Connect docs, I'm attempting to modularize error handling/agent escalation in a Webex Connect flow using the Call Workflow node. The documentation states: "You can use custom variables to pass value...
Hello Support Team, I’ve created an account in the Webex Connect sandbox to test its functionality. As part of the testing, I need to add my mobile number to evaluate SMS and WhatsApp capabilities. I’m currently located in Slovakia, but unfortunately...
Is there a Voice API equivalent of the Collect Input node's Interrupt audio on user input setting? I see the name of this input in the node is 'bargin' but any attempt to add this to the JSON body returns a "json scheme validation failed" failure.
Similar to another issue in forum https://community.cisco.com/t5/webex-connect/cannot-create-account/m-p/5233122#M310 I am unable to create account with the same error I tried to login assuming my account was created, but was still throwing error sim...
OTP is sent but system throws error after entering. Screenshot attched
Hello all! I am having an issue where the number that is assigned to my Webex Connect sandbox cannot be called. Whenever I try I get a fast busy or a message that the number cannot be reached. I ran into this before where the issue was that I had not...
the Webex connect evaluate node allows you to write JavaScript code.However it seems a lot of 'standard' JavaScript is not supported? Does anyone what version the JavaScript interpreter uses? Regards, Gerry
I have a live chat/in app messaging channel template configured. We want to add this to a web portal that a user logs into. How can I retrieve the login id of the portal to populate in the template? Is this possible?
Resolved! Webex Connect (old) developer sandbox
Hi, the old Developer sandboxes, are not accessible anymore? I would like to migrate my flows to the new one. Thanks, Victor
Hi, Trying to see if below use case can be solved with Webex Connect Voice API. Use Case: Digital Channel to Automated Voice (Channel Deflection --> Callback). 1. Website/Web Chat User --> Chat with NLU Bot and requested for Callback when the case is...
Hi Folks, I received the email to move over to the new Webex Connect Sandbox site. I am unable to signup because I receive this error message each time. "We are unable to process your request. Please contact no-reply@webexconnect.io." I am using ...
When I go to https://sandbox.us.webexconnect.io/ and try to Sign Up for a new account, I am told "Email id already exist." When I try to sign in with my saved credentials, I am told "Invalid email ID or password." When I select Forgot my password, I ...
The new Sandbox API URLs (https://api-us.webexconnect.io/v3/...) do not resolve in DNS:
Hello all! Since migrating over to the new sandbox site I can no longer use flows that trigger off an inbound call. The number that is assigned to my sandbox cannot be called. Whenever I try I get a fast busy or a message that the number cannot be...
