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kpickard
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About kpickard
06-29-2020
kpickard
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05-29-2009
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Re: Finesse 11.6 CallType Changes
Created by
kpickard
in
Contact Center
06-01-2018
06-01-2018
Hi Denise. Any progress on making the bug report public or otherwise providing some information on t...
Re: Finesse 11.6 CallType Changes
Created by
kpickard
in
Contact Center
05-24-2018
05-24-2018
Thanks again Denise. Please let me know when it is viewable/public.
Re: Finesse 11.6 CallType Changes
Created by
kpickard
in
Contact Center
05-23-2018
05-23-2018
Thanks Denise but I am unable to view the bug you posted. I get "Insufficient Permissions to View Bu...
Re: Finesse 11.6 CallType Changes
Created by
kpickard
in
Contact Center
05-16-2018
05-16-2018
Thank you for the info Denise. Please let me know when you determine the bug status and its resoluti...
Finesse to SocialMiner Flow
Created by
kpickard
in
Contact Center
05-02-2018
05-02-2018
We are having an issue with our new Task Routing setup. We are getting tasks properly routed to Fine...
Finesse to SocialMiner Flow
Created by
kpickard
in
Contact Center
05-02-2018
05-02-2018
We are having an issue with our new Task Routing setup. We are getting tasks properly routed to Fine...
Re: Finesse 11.6 CallType Changes
Created by
kpickard
in
Contact Center
04-25-2018
04-25-2018
Hi Denise. Has there been any progress with this item?
Re: Finesse 11.6 CallType Changes
Created by
kpickard
in
Contact Center
04-23-2018
04-23-2018
Thank you Denise.
Re: Finesse 11.6 CallType Changes
Created by
kpickard
in
Contact Center
04-20-2018
04-20-2018
And to clarify these are the events being reported on the originating agent's side. The agent making...
Finesse 11.6 CallType Changes
Created by
kpickard
in
Contact Center
04-20-2018
04-20-2018
Recently we have seen changes in how CallTypes are presented in Finesse 11.6 (the UCCX variant so fa...
Re: Transfer CallType and Event Sequence
Created by
kpickard
in
Contact Center
01-30-2018
01-30-2018
Thank you Denise.
Transfer CallType and Event Sequence
Created by
kpickard
in
Contact Center
01-25-2018
01-25-2018
Hi Denise.I have a question on transfers, callTypes and the corresponding event sequence.In the scen...
Re: Task Routing Status Monitoring
Created by
kpickard
in
Contact Center
04-10-2017
04-10-2017
BTW dekwan I received a posting from you that does not appear on this thread so not sure that Shanta...
Re: Task Routing Status Monitoring
Created by
kpickard
in
Contact Center
04-10-2017
04-10-2017
Does anyone have an answer for this?
Task Routing Status Monitoring
Created by
kpickard
in
Contact Center
04-04-2017
04-04-2017
How many simultaneous XMPP connections will Social Miner support for monitoring the status of task r...
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Public Statistics
Date Registered
05-29-2009
10:44 AM
Date Last Visited
06-29-2020
11:39 AM
Total Messages Posted
58