HiMy understanding is that in Webex Contact Centre when a email gets requeued it goes to the back on the queue, is there a way to prioritise a requeued email so that the next available agents has it presented instead?ThanksIan

Hi In reporting - if a call is dequeued due to the dequeued step will this be counted toward the calls offered figure for the original dialed line? 

Hi All I am hoping someone can clarify an issue for me. When running the Email Traffic Analysis Report for a given day it gives me a total of emails recieved into each email address/inbox. When I then run the Email Contact Detail Report for the same ...