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HiI have created a Blended Realtime Profile that handles either 1 Voice or 1 Chat at a time. From testing it seems to prioritise Voice over Chat regardless of the wait time. So if a chat has queued for 5 minutes and call for 1 minute, it will present...
HiJust to add this, you can have multiple overrides saved and then use a Case activity to check which Override is active and play a corresponding message/another action
