lkerznowski
Level 1
Level 1
Member since ‎01-12-2016
‎11-08-2019

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  • 13 Posts
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I'm looking to see if there is a way to "hide" the caller ID aspects of an incoming, external call as it's going through a Hunt Group... but then correctly display at the later destination (for us, the Reception consoles). CUCM 10.5.2   Description o...
Hey. So of recent, I've started digging into the UCCX Editor for our company. Long pre-face story short; we hired a company to set up or new phone environment and such months ago. The Parts department uses the UCCX interface, and we've had weekly com...
Up front information. Our company has 99% of the Windows Jabber users set up without a directory number associated with the client. Most people do not have Mics/Cams on their computers, so the Jabber client is installed mostly for the Presence uses, ...
Kind of difficult to explain in the title. What's happening is that if someone is forwarded to, transferred to, or direct dials voicemail... it keeps the caller on a hold line for about 3 rings before transferring. I'm sure this happens from an outsi...
Alright, so my company has five branches across the state. Four of the branches do not have this problem really, but one branch does and I'm looking for a somewhat solution for them. The "issue" is that the agents at this branch and being set to "Not...
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Member Since ‎01-12-2016 06:04 AM
Date Last Visited ‎11-08-2019 12:03 AM
Posts 13