I was trying to add a new Trunk Group but there was nothing available to add. I didn't realize I had to remove them from the original group first to make them available to add to another group. So now that I have done that I have assigned them to the dial plan and that seems to work fine. Thank you very much! https://www.myciscocommunity.com/message/46071#46071 Author : Steve DiStefano Profile : https://www.myciscocommunity.com/people/sdistef Message: ... View more

Thanks Steve, this is helpful. Currently our Vonage lines are not coming in to the router as SIP trunks. There is a modem and they feed in to the router via an RJ11 jack. So as far as the UC540 is concerned we have 8 PSTN lines. Is there a way I can create 2 Trunks to break up the PSTN lines in to 2 groups, then I can use the Dial plan to set it up to automatically dial out on those lines. This will eliminate the need for me to set up all the lines via CO buttons on all users phones. Thanks, Farr https://www.myciscocommunity.com/message/46039#46039 Author : Steve DiStefano Profile : https://www.myciscocommunity.com/people/sdistef Message: ... View more

David, thank you, this is very helpful. I did a search in the CCA Admin Guide on Dial Peer and Dial-Peer and didn't see any information on how to set that up. Would you be able to outline where I can do that in the CCA? Thanks again! Farr https://www.myciscocommunity.com/message/45962#45962 Author : David Trad Profile : https://www.myciscocommunity.com/people/wicomoz@hotmail.com Message: ... View more

Bob, thanks for sticking with this. I have been working with Derek at STAC. He found the solution to my particular problem. He speculated that since we are not using the default IP scheme for the phones or the data VLAN's this could have caused the problem. However, see his information below on how he resolved the issue in my case: What we are doing here is basically setting up a secondary TFTP option and forcing it to go that route. - On the SPA525G Phone, go to the settings and select Network Configuration. - Make sure the Alternate TFTP server is enabled and set it to (UC540 Public IP) As far as the template goes, it should work like a champ now.  If by any means we run into a problem, this is what we had to do. - Via CLI, obtain a copy of the IP Phone's cnf.xml file using your local tftp server.  (look for the MAC address where you see X below) - copy flash:its/SEPxxxxxxxxxxxx.cnf.xml tftp:SEPxxxxxxxxxxxx.cnf.xml Once you have this on your PC, open it using WordPad.  You are going to change two things. 1. The first IP address that you come across in the XML will be your voice VLAN gateway (10.1.1.1 or whatever your voice vlan gateway is).  The second address that you will come to will be your WAN IP.  Switch these two addresses. 2. After that, you should see (10.1.1.1 or whatever your  voice vlan gateway is) about three more times.  Change these to your WAN IP.  - Save the file and copy it back to flash using the follow command: - copy tftp:SEPxxxxxxxxxxxx.cnf.xml flash:its/SEPxxxxxxxxxxxx.cnf.xml That pretty much does it.  On a side note, we had to add an additional statement to ACL 104 so it wouldn't block this traffic coming from us.  Just an FYI if you still have issues connecting. ... View more

I just found out that the SSL VPN Wizard in CCA had not created a split tunnel or access list from the data VLAN to the voice VLAN so the phone was not able to communicate with the TFTP server on the voice VLAN. That is frustrating. However, that did not resolve my issue on the UC540. For some reason the TFTP is timing out before it can get the XML files it needs to complete the regisrtation process. To verify, I set up the Anyconnect client on an XP machine and connected, I could ping the TFTP server, I loaded a TFTP client on the computer but was unable to download anything on that either. This is definitly a configuration issue on the router if not a bug. HELP! ... View more

I'm having the same issue. I have tried 3 SPA525G's and they all do the same thing. I am running firmware 7-4-4. Was there ever any resolution to this issue? ... View more

Per your post below, here is our case # on this issue. We are a Cisco Select partner and have these Ap's at many locations are experiencing the problem at most of the locations. Case # for Cisco Wireless Issue 614127237 ... View more

As far as I can tell, the licenses are based on users with phones, but I may be mistaken. Following up with my other topic, I did not realize there was also a CLI command: call-forward all This is better for our scenario since there is no real user to answer the virtual extension. If the inbound caller calls in currently there is a 3 second delay until it rings the desk. With call-forward all it rights the desk of the user the call is forwarded to right away. ... View more

OK great. What I am unclear on is the time designation. If you specify 10 seconds, is that how long the system waits to forward it after trying the original extension, or is that how long it will ring after it is forwarded? ... View more

Thanks, that is good advice. Regarding the templates, how are they differentiated? What is the difference between template 11 and template 16? How do I apply the new template I made to the phones after creating the new template? What article do you recommend? ... View more

Currently there is information on how to change the ephone template via the CLI on the web. Do you think there is a problem in doing this via the CLI now or could it cause problems since it is not being done in the CCA? ... View more

Thanks Saurabh, this is helpful. I stumbled on this last night and that works great. The only thing I would like to change is that the minimum timeout on the forward no answer is 3 seconds. This cuts down on the total time the phone will ring before it will send the caller to VM. Is there a way to increase how long the phone will ring before it goes to VM? If so I can increase the total call by 3 seconds to offset the 3 seconds it is trying to ring the fake extension before it forwards. Thanks, Farr ... View more