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Here is our environment info: Deployment Type: Packaged CCE: CCE-PAC-M1Unified CCE Version: 9.0.4.0.0.1454 **A little background: Client is an insurance company, and by law, when a caller wishes to sign up for an insurance policy over the phone, the ...
Thanks for the response. It appears I'll likely be doing the same.
I've used this query to check scripts for skill group mapping:
Select Master_Script.EnterpriseName as ScriptName, Master_Script.CurrentVersion, Script.Version, Skill_Group.Enterprise...
Hi David, I have a similar situation. A database/SQL query would really be helpful, did you guys ever find a solution other than doing the documentation by hand?
Thanks,
Mike
Thanks for the response, we were able to come to (somewhat of) a workaround.Hopefully max PQ/agent thresholds are increased for future versions of Packaged CCE, as the current limits can be quite constricting.
