Hi Tomas, I see the 'Flash' option in Internal Storage as 'Access Mode' and yes, I had already set that to 'Read/Write'. All good now thanks to you and your support. Cheers Linda ... View more

Hi Tomas, Found my issue, when I added the URL to play locally, I was omitting /tmp/ftproot from the URL so instead of entering: file:///tmp/ftproot/usb_1/music/Maria.mp3 I was typing in file:///usb_1/music/Maria.mp3 I was able to create the directory and copy the music file into the directory using WinSCP3 and although I got the error as in previous e-mail, the music did actually play once I entered the correct URL. You also mention to ensure 'Flash' was set to read/write, I couldn't find the 'Flash' option.  Can you please tell me where is the option? Thank you very much for your assistance. Cheers Linda ... View more

Hi Tomas, I understand the DMM (version 5.1) cannot talk to the DMP (version 5.2) because they are both on different versions, I took the screen shot to show you the DMP was version 5.2. I finally have the DMP up and running after restoring to factory settings. Using WinSCP3, I could log onto the DMP using the DMP Service account (ftp) and could create a folder under the /usb_1 directory. I copied an mp3 file into the music folder but when the copy completed a warning message (please see attachment) was displayed.  When I attempted to play the music via browser Play Media File Stored Locally option, I don't get any sound. I have since tried to copy the file to various directories including file:///usb_1/deployment/xTAS-core/api/xml/app/playlist/ without success. I think it has something to do with the copying error. Any ideas or suggestions? Cheers Linda ... View more

Hi Tomas, Since resetting to default factory settings, I cannot reach the DMP any more via the browser or any FTP apps.   Although the DMP is connected to the network, in trying to access it, I get 'Cannot be found' error. Pinging the DMP also responds with 'Request timed out'. The DMM is still on version 5.1 however does show the DMP to be on version 5.2 although it has a red cross next to it. Thank you Cheers Linda ... View more

Hi Tomas, We are currently still running on version 5.1 but have upgraded one each 4305g and 4400g to version 5.2.  I tried creating the folder on the 4305g that was upgraded to test .mp3 playing.  The DMM is still running version 5.1. I tried creating a folder on 4305g version 5.1 and it worked successfully. I'm thinking that it could be something to do with the upgrade but will investigate further.  If I reset the DMP back to factory settings, it will revert back to version 5.1.  I'll try in a few days time and let you know how I go. Thank you. Cheers Linda ... View more

Hi Tomas, I have check all three attributes and all three are there.  I still can't create a folder. * under Management Services - is FTP Server ON?   Yes * under Internal storage - Is Access mode "Read and Write"   Yes the FTP user is defined under "DMP Service Account" on the DMP-DM .  Yes. Is there anything else that I can check? Thank you Cheers Linda ... View more

Thank you Tomas. We are hoping to upgrade to version 5.2 this Thursday so hopefully this issue will be resolved as you stated. Many thanks Linda ... View more

Hi Tomas. This is definitely music to my ears. Looking forward to seeing it work once we upgrade. Many thanks. Linda ... View more

Hi Tomas, I have just been informed that the upgrade to version 5.2 will enable the capability to have audio only playlists but on the 4400 and not 4305g.  Can you please confirm that an upgrade to version 5.2 will support audio only on 4305g DMPs? Many thanks Linda ... View more

Thank you Tomas. That's exactly what I thought.  I know it works when we add a video frame to the playlist, we were hoping we could get it working without having to add the video frame. I haven't seen version 5.2 in action as yet but I know we will be upgrading shortly so can I ask please, if we have 200 songs stored in the local storage or even external USB, is there any configuration that can be set to have the music played randomly rather than in the stored sequence? Thank you. Cheers Linda ... View more

Hi Tomas, I'm using version 5.1,  Maybe the version is the issue. Cheers Linda ... View more

Hi Tomas. We have also tried to deploy .mp3 files but still can't get any sound. When we created the playlist (with .mp3 files only) and deployed the package (via DMM), it asked to select the package type and options were: * Video (.mpg, .mpeg, .mp4) * Shockwave Flash (.swf) * Images (.jpg, .jpeg, .gif, .png) * HTML (.htm, .html) * Firmware (.fwimg, .bin, .tivella) * UDP (multicast) We chose * Video option and I can see the two .mp3 files on the internal flash drive but they still don't play.  Are we supposed to choose a different option, if so which one? If you copy the .mp3 files differently, can you please tell me the steps you take to copy the files to the internal flash drive and also what steps you take to test so that you can hear the music? Once the package was deployed, we couldn't hear any sound so we also tried the following: 1) Log onto the DMP (adding DMP IP address into a new browser and adding user name and password) 2) Clicked on 'Play Video File Stored Locally' link under 'Display Action' Menu 3) Entered the location of the playlist in the URL text box 4) Clicked on Start Still no sound. I tried various combinations for the playlist and none worked, it may be that I'm not specifying the location correctly. We don't have any issues in playing video files.  The video files play automatically once the package is deployed. I have attached a document with screen prints for clarity. Thank you kindly. Linda ... View more