This guide is intended to help you quickly install, configure and deploy Cisco Unified Expert Advisor in an existing ICM/UCCE and CVP deployment.First, it covers the installation of the additional components required in an Expert Advisor deployment,...

IntroductionPrerequisitesThis guide assumes that you have knowledge of the following topics.Cisco      Unified Communication Manager (CUCM)Cisco      Unified Intelligent Contact Management (CUICM)Cisco      Unified Cisco Voice Portal (CUCVP)Cisco    ...