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Tlindemann1
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Member since
05-10-2022
05-16-2022
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Abandoned Call in Callback Queue
05-10-2022
How does a call get recorded as abandoned once it gets into a callback queue? What would trigger it as an abandoned call?
Re: Abandoned Call in Callback Queue
05-12-2022
Thank you both for your help!
Re: Abandoned Call in Callback Queue
05-12-2022
@david.macias and @Elliot Dierksen - Yes, this is UCCX (We use Cisco Finesse 12.5). Where would I see the RTMT message?
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