Thanks Ed.  Good point.  I believe what I came up with wouldcover the the calls abandoning in front of me but would not after me.  Another thought I might consider then is to count the CallsAbandQToday at the beginning and then keep comparing as this...

I have been trying find a way to do this same thing and believe I may have figured it out now.  Here's what I am doing in the ICM script:Just after the Queue to Skill Group node - I use a Set Variable - SkillGroup.CCM.20922.Lab_Training.RouterQueueCa...