About geoff

geoff · 08-13-2017

No release notes yet. No compatibility matrix info yet. Pushing the envelope - I am upgrading my lab. Regards,Geoff

geoff · 05-15-2017

CUIC 11.5 ES03 with UCCEUCCE integration drives the Supervisors and the System Collections through the nightly synchronization job. The problem for me is the permissions on the Agent collections created using the Team Name are automatically assigned ...

geoff · 03-22-2012

Wow, I come to add the SNMP snap-in and it's not there. I've done this a hundred times on W2003 so just expected the same business. As you probably remember:1. Type "mmc" in the Run box2. Under "Console Root" select File -> Add/Remove Snap-in3. Find ...

geoff · 08-23-2011

I recently installed from 8.0.1A a UCCE and CVP system in my lab - DC (W2003), RGR, AW-HDS, PG with CUCM, CUPS, CVP. As noted, the Domain Controller was a W2003 box. Basically no worries.So now I try to do it again with a W2008 R2 Domain Controller a...

geoff · 08-05-2011

I can run the CTIOS 8.0(1) Agent Desktop OK against my 8.5(2) system, but when I install 8.5(2) SR on the client machine (running XP SP3), the app will not start. (Actually trace shows it starts a little bit but debugging doesn't point out the proble...

geoff · 09-01-2018

I seeing a conference used in this scenario when it is not really mecessary. Verify if the following works for you and NICE can record caller talking to agent B. 1 CALLER DIALS A TFN, FOR EXAMPLE 80099999992 CALL GOES TO CALL FLOW AND ENDS UP WITH ...

geoff · 08-14-2018

@Robert Boyajan wrote: Should all the fields that are nvarchar be changed to varchar? yes. Change all nchar to char and all nvarchar to varchar. Neither are supported. It's not a big deal.SQL Server will do it. The reason people create columns ...

geoff · 08-13-2018

something like select callstartdate, appname, sum(duration) as DURSecs, count(*) as RecCount, sum(duration)/60.0 as DurMins, sum(duration) * 1.0 / count(*) as AHTSecs from vxmlsession where callstartdate >= 'start date' and ca...

geoff · 08-12-2018

Thanks for taking the time to write a detailed answer, Andreas, Regards, Geoff

geoff · 08-12-2018

Good information - thank you. You are correct in assuming that my background is UCCE. I did work with IPIVR before CVP and knew that coding, but I have done very little on UCCX and nothing in the last 10 years. They certainly have a lot more simila...

Member Since	‎02-08-2002 02:08 PM
Date Last Visited	‎09-28-2018 12:06 AM
Posts	3,514
Total Helpful Votes Received	1552

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UCCE 11.6, Finesse 11.6, CUIC 11.6 available now on CCO

Change Permissions on System Collections

Adding Cisco SNMP MMC snap-in on W2008 ?

UCCE 8.5(2) install on W2008 R2 SP1 - 2008 DC Problems

CTIOS 8.5(2) Agent Desktop fails to start - file not found exception

Re: UCCE_CVP Agent Transfer calling & caller ID display problem

Re: DB Lookup fails - changed columns

Re: Reporting Contact Center 11.5 - Any report which reflect the actual /exact time spend in CVP IVR application

Re: Take a second call, send first back to queue?

Re: Cisco Finesse Failover