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About geoff
09-28-2018
geoff
Advocate
Awards
1
Cisco Designated VIPs
2011 Contact Center
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Member since
02-08-2002
3514
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1546
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313
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Re: UCCE_CVP Agent Transfer calling & caller ID display problem
Created by
geoff
in
Contact Center
09-01-2018
09-01-2018
I seeing a conference used in this scenario when it is not really mecessary. Verify if the following...
Re: DB Lookup fails - changed columns
Created by
geoff
in
Contact Center
08-14-2018
08-14-2018
@Robert Boyajan wrote: Should all the fields that are nvarchar be changed to varchar? yes. Change al...
Re: Reporting Contact Center 11.5 - Any report which reflect the actual /exact time spend in CVP IVR application
Created by
geoff
in
Contact Center
08-13-2018
08-13-2018
something like select callstartdate, appname, sum(duration) as DURSecs, count(*) as RecCount, sum(du...
Re: Take a second call, send first back to queue?
Created by
geoff
in
Contact Center
08-12-2018
08-12-2018
Thanks for taking the time to write a detailed answer, Andreas, Regards, Geoff
Re: Cisco Finesse Failover
Created by
geoff
in
Contact Center
08-12-2018
08-12-2018
Good information - thank you. You are correct in assuming that my background is UCCE. I did work wit...
Re: DB Lookup fails - changed columns
Created by
geoff
in
Contact Center
08-12-2018
08-12-2018
Great - good to see you changed the data type. SQL Server does seem to mind that change. On the Rout...
Re: Rename Call variables in Cisco Finesse agent Interface
Created by
geoff
in
Contact Center
08-11-2018
08-11-2018
Omar is correct. The variable can be called user.layout or user.Layout. If both are present, user.la...
Re: Take a second call, send first back to queue?
Created by
geoff
in
Contact Center
08-11-2018
08-11-2018
I must say, Andreas - that is pretty cool. Obviously there are contact centers that want this, and p...
Re: Translation route to 3rd party IVR
Created by
geoff
in
Contact Center
08-10-2018
08-10-2018
This is done all the time, but I agree with Gergely Szabo - the mention of the Web service is a tota...
Re: Call Queue event in ICM
Created by
geoff
in
Contact Center
08-09-2018
08-09-2018
Since you are talking voice and CVP you could write a non-audio CVP Studio app that you insert right...
Re: Unified Intelligence Center user roles
Created by
geoff
in
Contact Center
08-09-2018
08-09-2018
If you have LDAP integration, anyone can log into CUIC. But they cannot see anything until you give ...
Re: Reporting Contact Center 11.5 - Any report which reflect the actual /exact time spend in CVP IVR application
Created by
geoff
in
Contact Center
08-09-2018
08-09-2018
The CVP Report Server will most definitely show the duration for each application. vxmlsession numbe...
Re: Cisco Finesse Failover
Created by
geoff
in
Contact Center
08-09-2018
08-09-2018
Yeah - that was a good question but I don't think I know the answer. Regards, Geoff
Re: ssl certificate
Created by
geoff
in
Contact Center
08-09-2018
08-09-2018
IE uses the Windows certificate store (MMC.exe add Snap-In certificates). Chrome also uses the Windo...
Re: DB Lookup fails - changed columns
Created by
geoff
in
Contact Center
08-09-2018
08-09-2018
Simple Answer NVARCHAR is not a supported data type. Stop using it - change the table. Where did you...
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Public Statistics
Date Registered
02-08-2002
02:08 PM
Date Last Visited
09-28-2018
12:06 AM
Total Messages Posted
3,514
Total Helpful Votes Received
1546
Helpful Votes Given To
User
Helpful Count
Slavik Bialik
10
noLimits
5
Chintan Gajjar
5
Chad Stachowicz
10
gall00004
5
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User
Helpful Count
jijiwiwicisco
10
Bill Mungaven
5
Volodymyr Morskyy
5
marcin_szydlak1
5
BrianGunderson0
781
5
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Awards
Cisco Designated VIPs
2011 Contact Center