I think in my experience, aligning the adoption process/steps to the customer's goals.  That makes it easier for the end users to really adapt to the change that's happening because it should enhance their daily work life.  

Hey Jason,  I know it's been some time since you posted this question but I found the below from the Webex Help Center site that may help    Cause: This issue may occur for the following reasons: The webcam may be in use by another application.The we...