Now is the time to begin to prepare your staff. Who will be responsible for supporting Cisco Unity? What training do they need?

Continue working on preparing the subscriber community to migrate to Cisco Unity voicemail.Determine what data needs to be pulled from the existing legacy voicemail system and who is going to get it.Document the existing voicemail system configuratio...

The low level design (LLD) is the basic blueprint for deploying the solution in production. It should provide enough detail so that anyone with a fundamental knowledge of the products can follow the LLD and configure the systems properly.

Be sure to complete all subscriber and staff training before the cutover. Provide information that will allow them to be self-sufficient.Publicising potential problems during training and defining steps to take will reduce calls to the Help Desk or O...

  Determine who currently uses the existing legacy voicemail system. Learn how they use it so you can properly configure Unity to perform the same way.  One way to do accomlish this is to send questionaires or conduct a web based survey. Ask the user...