To be honest, if they were a TDM switchboard operator they would actually like neither. There are many things it still cannot do such as camp-on, toggle or support an enterprise DSS/BLF, which is a shame.

Frederic,Cisco asked us some time ago to integrate Call Parking into our Op's Console for a huge RFP in the US. We have full visual call parking per operator and all operators can see who has parked on which device along with the call details.Cisco p...

Guys,If you are interested in taking a "Cisco Approved" look at our Attendant Console with features such as Camp-On and Park with full directory searcha and BLF I would be happy to give you some software to play with.Arc are a Cisco AVVID partner and...

Mike,If you require any additional information please do feel free to hit our website at www.arcsolutions.com . Barging and call recording within a Call Centre environment is something we get asked for commonly and hence the integration with Eyretel...