Ok thanks for the help. I appreciate it. I guess I'll just have to wait for Cisco Global Licensing Operations Team's response to my last email to them.   I'll let you know if the issue is solved so it can help others who might encounter the same prob...

Ok EULA has been enabled in securityk9 but running license install produced the same error message "Unknown error 0"

Sorry about that, I forgot that I have to be in conf t mode.  Anyways here's the result after accepting the EULA. cisco2911(config)#license accept end user agreementPLEASE READ THE FOLLOWING TERMS CAREFULLY. INSTALLING THE LICENSE OR . . . . . . . . ...

The command that I know to accept EULA is with the command: #license accept end user agreement But with this router the only options are: cisco2911#license ? call-home           License call-home information clear                   Clear license info...

I already did.  I already have a case number.  I gave them all the info (PAK number, PID and SN) and asked them to regenerate a new license. They send me one but I still get the same error message.  I haven't heard from them yet when I told them I st...