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I do not have active directory synchronization or anything turned on. Our WebEx Calling phone system is on its own. The users used to be able to tap the "directory" button on their phone and search through the directory of other WebEx Calling users. ...
Does anyone know how to actually use a call queue? I was able to create one, but I don't know how a supervisor can listen in on a trainee's call and "whisper" to the employee to coach. Also, how does an employee log in and out of a call queue when th...
Thank You! I found how to enable ACD on the desk phone and I see the documentation for the supervisors. Is there any way for a supervisor to easily see when a call queue agent is on a call or not on a call?
