When using Control Hub (NOT Contact Center) to manage Queues & Agents:What is the default Wrap-up Time for Agents?How/where can the Wrap-up Time be edited or changed?
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Similar to personal rooms a lobby for scheduled meetings that have yet to be opened by the host or co-host would also be helpful for external participants. This way they are not required to keep trying, again and again, to join a meeting before the ...
In 2022 Webex (Start and Business) licenses were offered free of charge for Ukrainian citicens. This license now expire. The war is not over and will the licenes be prolongued free of charge for another year or is it now necessary to pay the full pri...
We ran a compliance report for activity with users in Webex Teams and need some help with using the report. We were able to identify that the summary report will tell us which file a user has activity in but the summary report has 2 columns that we ...
When the Agent click decline call in Cisco Webex Contact Center the call not get back to the Queue, the customer transfer to the VM of the agent. how i can fix it ?
Good to have this feature?UCCX .aef script upload and convert on Webex Contact Center
First I could find any easy way to just end my daily meeting, so I put an end date. However, students are still able to log in and I get several email a week saying students are waiting in my room. Is there a way to automatically redirect them to the...
I provision Webex in Latín America and find myself competing a lot with Zoom, and one of the reasons Zoom seems to work well with most sub-par ISPs in the region is that they possess a datacenter in Brazil, which in theory makes Internet traffic a li...
Hi, Is it possible to add more than 500 contacts in webex ?
how can I download x509 certificate for webex rooms apis
Hi ,I want to activate cloud storage automatically, but it gives "You must select Unlimited overage under Recording storage allocation settings before turning on the automatic recording option. If the Unlimited overage option is not available in you...
I created a team in Team Space for a project that is now completed. How do I remove that team? TIA
Have you implemented all of the Webex recommended essential configurations in your org? The configs I'm asking about are: Phase one: Verify DomainClaim UsersClaim DomainSite linking Phase two: DirSyncSSOCalendar features If you did all of the...
… “Sorry, you have no accessible reports” But before we get a chance to explore what reporting is available we get this message As far as we can determine, there appears to be very limited reporting / data available to us which is proving to a majo...
