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ryan.lewis
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05-12-2015
08-18-2017
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Caller queue position if agent RNA
05-12-2015
If the agent is presented a call and does not answer it, does the caller retain their position in the queue or will they go to the back of the queue?Is there a way to modify this setting?Thanks,RL
Mark, Thanks for the response
05-12-2015
Mark, Thanks for the response! I might play around with the set step, but right now this answers my question.Thanks again!RL
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05-12-2015
07:37 AM
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08-18-2017
03:54 AM
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