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We have several (7) enterprise data layouts define in desktop admin. One of the layouts has 6 or 7 fields to display, a couple maybe three fields and the rest maybe just two fields. (ANI, LOB, user.layout, etc). When the CRS engine is stopped and sta...
IPCC Express: have defined several layouts in Desktop Admin. When running scripts, the only layout "popping" is <default> - even though a different layout is associated.Any ideas on how this is happening? Did we set something incorrectly in the upgra...
We are upgrading to IPCC Express 4.0. Have a script that we are testing - simple queueing that offers caller in queue option to leave voice mail. When caller selects to transfer to voice mail, we are getting the following:Exception: Failed to get ICD...
Hello - is there a way to programatically change the database Datasource name for database Read step in the script? The read step has a pre-populated dropdown list of datasource names which I assume come from the defined names in the system. I would ...
I'm reading a database and using a field that is java.sql.Timestamp. I want to see if it is equal to today's date. (Todays date is java.util.Date). I've tried several different ways to reformat the date but have yet to get it right. Any help out ther...
There are 10 user defined variables (columns) to use in the ContactCallDetail table (CRS ver 4.0 adn above - only five user defined vars pre4.0 release). You can define a "report variable" in your script and use the "Set Enterprise Call Variables" (G...
