We have an existing UCCX 11.6 HA environment and want to frontend it with Citrix Netscaler for Finesse desktop logins so that agents are automatically re-directed to the master UCCX/Finesse server.Does anyone have experience they would be willing to ...

Background: We have an internal help desk queue where all customers are on internal Cisco IP phones. IPCC Express Enhanced 5.0.Problem: Is there a way that the customers caller name information can be passed to CAD? The extension is passed by defa...

Is there any trick to getting the database subsystem to start? IPCC 4.5 Premium I have created an ODBC connection to the database and that connection is successful when testing. I have also setup the data source in IPCC to match. Any thoughts of wha...

We are having issues where the MWI light stops lighting the phone after a period of time. But, if we do a 'tell ucamdinp flush' on the Domino server it starts working again. Unity 4.0(5)

Is there a way to reset the agent statistics data on the Supervisor Desktop? I know you can reset it from the Real-Time Reporting applications, but I don't see anywhere that this can be done on the Supervisor Desktop. Please advise.IPCC 4.0(4) Premi...