About Matt Gockel

Matt Gockel · 08-05-2010

This is actually a two part question... I recently installed the Cisco Unified Enterprise Attendant Console and server v. 3.1.1.10, and it's associated with Communications Manager v. 6.1.3. Our user logs into the Attendant Console. When a call comes ...

Matt Gockel · 05-07-2012

I guess maybe a little more elaboration would be good... it was in the Region configuration in call manager that I had to change this. I created a new region just for the attendant console, assigned all park/cti devices to this region, and made all ...

Matt Gockel · 05-07-2012

Yes, actually. We found that the audio codec being used in our system was not compatible with the attendant console. I think we had it at G.729 and we had to change it to G.711 in call manager for it to work correctly. Once we did that, all problems...

Matt Gockel · 09-01-2010

Unfortunately that is not it either, that was one of the first things I checked. The phone and all the CTI devices are all associated with the Attendant Console user's account, and the primary extension has been assigned, which is the main number tha...

Member Since	‎08-05-2010 07:57 AM
Date Last Visited	‎09-21-2018 05:07 PM
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Enterprise Attendant Console drops calls when parking or putting on hold.

Re: Enterprise Attendant Console drops calls when parking or put

Re: Enterprise Attendant Console drops calls when parking or put

Re: Enterprise Attendant Console drops calls when parking or put