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I think there is a misunderstanding. I'm reading the bug now and I don't think this is accurate. Messaging is not needed for Contact Center Agents. Messaging can be removed and should not be grayed out. You don't need Messaging as a Contact Center ag...
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Log in to the customer organization at https://admin.webex.com/.
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Navigate to Services > Contact Center > Settings > Desktop.
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In the Agent Experience section, enter the automatic wrap-up value in milliseconds in the Auto Wrapup Interval field. A...
