Mark, I've did this before, but in another way. I've created two "lines" and gave each line a different dialplan. In the dialplan i've substituted the the dialstring with the prefix. It's working pretty good. Regards Erik Dekkers Jener Network Solutions ... View more

Go to 'regional' in the webinterface. There you can adjust all possible tones there are. regards Erik Dekkers ... View more

John, Please disconnect the attendant console and try again. If that doesn't work out you can try using a power supply instead of POE maybe the switch can't deliver enough power to the phone regards Erik Dekkers Jener Network Solutions ... View more

Darren, Just use the speeddial function (sd) and not the busy lamp field (blf): fnc=sd;sub=0129*200@**IP**;nme=Anne then it should work regards Erik Dekkers Jener Network Solutions ... View more

Hi Jeff, Im not sure if you can insert a pause when substituting a dialstring. You have to test it (with something like wireshark to see what kind of INVITEs the phone is sending to the provider). On the other hand, if your SIP provider can't handle  'internal numbers' maybe it's time to switch to another provider who can do this cause it's pretty basic functionality. Regards Erik Dekkers Jener Network Solutions ... View more

Hi, I've seen this behaviour myself. In my case it was this: Most SPA's are shipped with old firmware images (7.4.x). If you would upgrade firmware to say 7.5.3 it isnt possible to do that in one time. You *first* need to upgrade the firmware to 7.5.2b. After the phone is on 7.5.2b you can upgrade to a higher version. If the upgrade rule doesn't check on current version the phone tries to load the latest firmware resulting in a failed upgrade. But at the same time the phones looks at the Resync_Periodic value. Say resync is set to 1 hour, every hour the phone sync, sees the new firmware and tries to upgrade. Upgrade is failing, phone reboots and the same thing is happening every hour. To avoid this behaviour use the upgrade rule like this: ($SWVER lt 7.5.2b) ? t ftp://xxx.xxx.xxx.xxx/spa50x-30x-7-5-2b.bin | t ftp://xxx.xxx.xxx.xxx/spa50x-30x-7-5-4.bin This rule is telling: IF current firmware is lower than 7.5.2b load spa50x-30x-7-5-2b.bin ELSE load spa50x-30x-7-5-4.bin Regards, Erik Dekkers Jener Network Solutions ... View more

I will do that! thank you regards Erik ... View more

Hi, Thank you for your fast reply! I'm using the SPA504G in a pure SIP environment (hosted solution). I've looked under the softkey configuration and the Cisco documentation is very clear in this. By design this isn't possible. I've told the customer first put the active call on hold so the second call can be answered. Hopefully Cisco will create and option that would just blink the LED and not changing the display anyway, thank you very much for your information!! kind regards Erik Dekkers ... View more