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anyone seen the following issue when trying to do a reactive script debug remotely on IPCC 4.5Engine hostname list is emptycheck the LDAP for enabled CRS enginesThanks,Erik
does anyone know how to create Java steps to take 366 seconds and convert that to lets say 6 minutes and 6 seconds. So lets say Im doing the get reporting stat for expected wait time it returns the value in seconds I want to then convert that to minu...
I am a little confused on the use of ELIN's. If we are sending the ANI in the caller ID of the phone initiating the 911 call to the PSAP and the PSAP is seeing the orginal calling number of the phone then why is there a need for the ELIN? Can someone...
I have a request from a customer running CRS 3.1.3 that they be able to run a custom report as to steps and prompts through the IVR. For instance the want to see how far the call goes through the IVR before they opt to zero out to a queue and or hang...
has anyone ever installed the desktop agent and/or supervisor on citrix or terminal services? We tried installing it and basically in a nutshell it would not let us decide the path to install to. It wanted to pick c:\program files\wfavvid we map the ...
two things1)by default CRS configures sql to use windows authentication versus mixed mode. According to TAC they only support windows mode. You you need to create an id on your local machine and one on CRS server that match.2)make sure you use X.X.X....
I actually have it working with a local SIP provider in the NYC area they are using Broadsoft as their class 5 switch. The only issue we found was paketization rates between broadsoft and callmanagers default settings. In a nutshell for G711 calls we...
